Privacy Policy
Last updated: 06 October 2026
Identity and Role of the Data Controller
celehubxe acts as the data controller for personal data processed through this website and our related services. We are responsible for determining the purposes and means of processing personal data collected from visitors, clients, and partners in connection with our media feed operations, including professional video management, live signal handling, content distribution, camera work, and the creation of high-quality feeds for news and broadcasting. Our registered office is at 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
Scope of This Notice
This privacy notice applies to all individuals who interact with our website, submit enquiries via our contact form, engage with our commercial services for media feeds, or otherwise provide personal data to us. It covers users located in the United Kingdom and explains how we handle data when you access our central hub for media operations. The notice does not apply to third-party websites linked from our pages, as we have no control over their practices.
Categories of Personal Data and Sources
We collect personal data from several sources. Directly from you we obtain identification details such as name and job title, contact information including email address and telephone number when you use our contact form or request services, and professional details related to broadcasting projects. From your device we collect technical data like IP address, browser type, and usage patterns via cookies. From third parties such as clients or broadcasting partners we may receive data necessary for content distribution and live signal management. We do not collect sensitive personal data unless explicitly required and consented to for specific media operations.
Purposes of Processing and Legal Bases
We process personal data for distinct purposes, each with its own legal basis under UK GDPR. For responding to enquiries and providing quotes for video operation services, the basis is legitimate interest in delivering our commercial offerings. For managing live signal feeds and content distribution contracts, processing is necessary for performance of a contract. For compliance with broadcasting regulations and record-keeping, the basis is legal obligation. For improving our website and service quality through analytics, we rely on legitimate interest, balanced against your rights. Marketing communications occur only with your consent.
Requirement to Provide Data and Consequences
Providing certain personal data is necessary to use our contact form or engage our media feed services. If you do not supply required details such as contact information, we may be unable to respond to your enquiry or fulfil service agreements. Technical data collection via cookies is optional but affects site functionality if disabled. You are not obliged to provide data beyond what is needed for the specific interaction.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance site performance, remember preferences, and analyse usage for our media hub services. Essential cookies enable core functions like form submissions. Analytical cookies help us understand visitor behaviour. A separate Cookie Policy provides full details on types, durations, and management options. You can control non-essential cookies through our site-wide cookie banner or browser settings in line with PECR requirements.
Processors, Recipients and Legal Disclosures
We engage processors including cloud hosting providers, analytics services, and technical support vendors to assist with data storage and media feed infrastructure. These parties process data only on our instructions under strict contracts. We may disclose data to regulatory authorities or law enforcement where required by law, such as for broadcasting compliance. No sale of personal data occurs. Categories of recipients include IT service providers and professional advisors.
International Transfers
Some processors may be located outside the UK, requiring transfers of personal data. We ensure adequate safeguards through UK-approved standard contractual clauses or other lawful mechanisms under the UK GDPR. This applies particularly when collaborating on international news feeds or content distribution. You may request further details on specific safeguards by contacting us.
Retention Periods
Personal data is retained only as long as necessary. Enquiry data is kept for up to two years after last contact unless a contract is formed. Contract-related data for media services is retained for seven years to meet legal and tax obligations. Technical logs are deleted after twelve months. Criteria for retention include legal requirements, ongoing service needs, and your rights to erasure where applicable.
Security and Data Minimisation
We implement appropriate technical and organisational measures such as encryption, access controls, and regular audits to protect personal data against unauthorised access or loss. Data minimisation principles are applied so that only necessary information is collected for media feed operations. While we take reasonable steps, no system can guarantee absolute security against all threats.
Data Subject Rights
Under UK GDPR you have rights to access, rectify, erase, restrict processing, data portability, and object to processing. To exercise these rights, contact us using the details on our Contacts page or via [email protected]. We will respond within one month, extendable in complex cases. Identity verification may be required to protect your data.
Withdrawing Consent and Objecting to Marketing
Where processing relies on consent, you may withdraw it at any time by contacting [email protected] or using unsubscribe links in communications. You can object to direct marketing or profiling at any time. Withdrawal does not affect prior lawful processing but may limit future service interactions.
Right to Complain
If you are unsatisfied with our handling of your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority. Contact details are available on the ICO website. We encourage you to reach us first at [email protected] or 01483 234344 to resolve concerns.
Children and Age Restrictions
Our services target professional clients in the broadcasting industry and are not directed at children under 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the information promptly.
Automated Decision-Making and Profiling
We do not engage in automated decision-making or profiling that produces legal or significant effects on individuals. Any analytics used for service improvement involve human oversight and do not result in automated outcomes affecting you.
Changes to This Policy
We may update this privacy policy to reflect changes in law, technology, or our media operations. The last updated date appears at the top. Continued use of the site after changes constitutes acceptance of the revised policy. Previous versions are available upon request to [email protected].